Airbnb is instituting a series of significant changes to its platform and operation in an effort to reclaim its users’ trust following a VICE report that uncovered a nationwide web of deception and led to questions about the company’s broader verification and refund process.

"Today, we are making the most significant steps in designing trust on our platform since our original design in 2008," Airbnb CEO and co-founder Brian Chesky said in an email to employees Wednesday. VICE