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News From 91.3 KUWS
Furnace breakdowns keep repair people busy
The cold temperatures that have swept the Northland are leaving many homeowners in a cold lurch when their furnace or boiler decides to breakdown. Brad Phenow reports.
The subzero temperatures has led to a busy season for heating companies. They’re swamped with “no heat” calls from customers who expect them to find a solution in the snap of the finger.
Karen Ball is the Office Manager at Belknap Heating and Plumbing in Superior. She says they’ve received several calls from people who expect them to be there at the drop of the hat.
“They assume it’s the only one, and it’s not true. They want us to drop everything and get to them.”
She says they are getting to calls as fast as they can, even if it is in the middle of the night.
“Sometime they can talk people through some things that are going on, but most of the time they end up having to go out because they want the professional there.”
Jeff Liebaert owns Tower Plumbing and Heating in Superior. He says they’ve been busy, but the snow has helped people maintain their patience when he can’t be there immediately.
“The snow insulates, people are smart enough, and they kind of catch on quick that they pack their houses, around their houses. Kind of insulates the ground so we don’t have any water freezes.”
He says one of the main issues is people using alternative heating sources rather than their standard heating system.
“They use wood boilers or wood stoves and then their heating system doesn't come on and then the pipes freeze. If the radiation is not running, it will freeze.”
He says the best way to get heat back, is to get a hold of the professionals.
“There is a lot of panic. Some people won’t call until 4 o’clock in the afternoon and they say “Hey I don’t have any heat’. ‘Well when did the boiler go out, or when did the furnace go out’. ‘Well I noticed it about 10 o’clock in the morning but I thought it would come back on’. Well as soon as you have a problem, notify somebody.”
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